REFUND & CANCELLATION POLICY

Web Design

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment

or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid are retained by

HW Infotech and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the

client.

Web Development

Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a

payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid are retained

by HW Infotech and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the

client.

Search Engine Optimization, Internet Marketing and Social Media Optimization

Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are

nonrefundable, and HW Infotech do not issue pro rata refunds for fees paid in advance. Once a payment or deposit

is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by

HW Infotech in initiating services. If a project is cancelled or postponed, all money paid are retained by HW Infotech and

if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your

service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to

us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in

full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please

contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge

from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you

fully understand our refund policy prior to making a payment.

Website Hosting

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and

are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the

account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in

writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months

ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If

client received free products and/or services with their hosting plan purchase, the value of the free services will be

deducted from the refund amount.

Readymade Script

You don’t want it after you’ve downloaded it

The item did not meet your expectations or you feel the item is of low quality

You simply change your mind

You bought an item by mistake

You do not have sufficient expertise to use the item

You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund

You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

HW Infotech reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms.

Accounts terminated due to policy violations will not be refunded.

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